Your First Visit – Welcome to Our Office!
Complimentary Consultation & Regular Appointments
We have a friendly and professional setting where you and your child can rely on receiving the highest quality care and service. Our office is conveniently located in the heart of Escondido, on 3rd Avenue between Escondido Blvd and Broadway. As you walk through the front doors, prepare to be greeted by our warm and friendly concierge who is ready to assist you.
Upon arriving for your appointment, please log in on our check-in computer located in the lobby.
Please follow the instructions carefully as this system will advise our team that you have arrived. We take pride in staying on time; so if you ever wait longer than 15 minutes beyond your scheduled time, please check with an appointment coordinator for an update.
We provide all of our patients with a disposable toothbrush and toothpaste to use on each visit. Once you check in, don’t forget to take a minute to brush your teeth at our tooth brushing station.
After brushing, you may head to our patient lounge/arcade where you can choose to play with one of our iPads, Xbox or Play Station video games or just hang out and chat with a friend. Our adult patients are always welcome to play a game or two or feel free to grab a cup of coffee or tea from our coffee bar and have a seat in our reception area.
Our reception area was designed with our patients and families in mind. We have a spacious lobby, a coffee/ hot tea bar for the adults, a separate arcade and TV area for the little ones that may need to come along and a separate arcade area for those waiting for appointments. We also have a high top study/work desk area where kids or adults can plug in to charge, log in to the Wi-Fi and get some work or homework done. We know your time in valuable and we want you to be comfortable while you are here.
At your first visit, Gina, our Concierge, will show you how to check-in and give you a guided tour of our office, highlighting many of the key areas. She will then introduce you to Thalia, our Records Technician, who will obtain a full set of digital images ( as well a panoramic x-ray, if indicated), which will allow Dr. Fortney to provide each of our parents with a complete and accurate diagnosis and treatment plan.
As you continue on the office tour, you will see that our treatment area has an open concept. This allows for efficient treatment in a non-threatening environment. It is very comforting for our young patients to see other children their age enjoying their experience in our office right in the next chair. We do offer semi-private areas for those who wish a bit more privacy.
Dr. Fortney and her exceptional team at Hidden Valley Orthodontics will take the time needed to explain your treatment and pass along any needed instructions. Our treatment area is supported by our state-of- the-art sterilization area. We never recycle products. We use disposable items whenever available and follow strict sterilization guidelines for the safety of our patients. We sincerely hope you enjoy your visit with us!
Mon (Holidays):8:30am – 4:30pm
Tues-Wed:8:30am – 4:30pm
Thurs:7:00am – 3:30pm
Fri:8:00am – 3:00pm
Emergency? – Click To Call Now:
If you are late for an appointment Sometimes our patients run late due to traffic, or other un-avoidable circumstances. While we are sympathetic, we are unable to “squeeze” late patients into the schedule. If you are late, you are always welcome to wait for and opening in the schedule and we will do our best to fit you in. Sometimes there may not be an opening until the end of the day and at that point it may be easier to reschedule your appointment.
Rescheduling Appointments All missed appointments should be rescheduled as soon as possible after the original appointment. Please do not wait several weeks for another “attractive” PRIME TIME appointment. During treatment, we are moving teeth as rapidly and as safely as possible and it is very important that we monitor progress regularly. Our afternoon PRIME TIME appointments are booked five to six weeks in advance, so missed or late appointments usually needs to be rescheduled during work or school hours. Since it is not a popular option, please make every effort to keep your original appointment.
Our appointment policy was developed in an effort to give everyone the very best care and service available. If, at times, it feels that we are being inflexible with our schedule, please remember that we are trying very hard to stay on time and be fair to everyone. We are always available for questions or comments and greatly appreciate your feedback.